1. Introduction

Welcome to AquaEssentials Store! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and in accordance with these terms.
  • Not engage in any activity that could harm the website or its users.
  • Comply with all applicable laws and regulations.

3. Product and Service Description

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the product descriptions, colors, or other content on our website are accurate, complete, reliable, current, or error-free. If you receive a product that is not as described, you may return it in accordance with our return policy.

4. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the product description or price, or issues identified by our fraud detection systems.

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Payment is due at the time of order placement. Once your payment is confirmed, we will process your order and provide you with a confirmation email.

5. Shipping and Delivery

Orders are typically processed within 1-2 business days. Standard shipping is delivered within 10-15 business days via DHL or FedEx, with a shipping fee of $12.95. Free shipping is available for orders over $50, delivered within 15-25 business days via EMS. Please note that shipping times may vary depending on your location and any potential delays caused by customs or other external factors.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receiving your order. To be eligible for a return or exchange, items must be unused and in their original packaging. Non-returnable items include opened or used water care products, personalized or custom-made items, and items marked as final sale.

To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for your request. Our customer service team will provide you with detailed instructions, including the return address and any necessary forms.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of AquaEssentials Store or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, AquaEssentials Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the website; or (d) any bugs, viruses, or the like that may be transmitted to or through the website by any third party.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or related to these terms or your use of the website shall be resolved exclusively in the courts of the United States.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]

Address: 1041 Liberty Street, Farmers Branch, US 75244