Shipping Information
At AquaEssentials Store, we are committed to providing you with a seamless shopping experience. Here’s what you need to know about our shipping policies:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.
Please note that shipping times may vary depending on your location and any potential delays caused by customs or other external factors.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free returns and exchanges process within 15 days of receiving your order.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, items must be:
- Unused and in their original packaging.
- In the same condition as when you received them.
Non-Returnable Items:
- Opened or used water care products (e.g., Algae Control, Alkalinity Adjusters, Alternative Sanitizers).
- Personalized or custom-made items.
- Items marked as final sale.
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions, including the return address and any necessary forms.
- Ship the Item: Package the item securely and ship it to the provided address. Include a copy of your order confirmation or packing slip.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Information
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Exchange Information
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for exchanges will be covered by AquaEssentials Store.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We’re here to help!