At AquaEssentials Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please note that certain items are non-returnable, including:
- Opened or used water care products (e.g., Algae Control, Alkalinity Adjusters, Alternative Sanitizers)
- Personalized or custom-made items
- Items marked as final sale
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
- Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Information
Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Exchange Information
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for exchanges will be covered by AquaEssentials Store.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear AquaEssentials Store Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Resolution: [Refund or Exchange]
Please provide the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We’re here to help!
Thank you for shopping with AquaEssentials Store. We appreciate your business and look forward to serving you again.