FAQ

We offer a wide range of pool and spa essentials, including Above Ground Pool Accessories, Algae Control products, Alternative Pool Covers, and more. Our products are designed to enhance your water experience.

Yes, our products are designed to cater to various types of pools, including above-ground and in-ground pools. We offer accessories and maintenance products that are versatile and effective.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping for orders over $50 using EMS, which typically takes 15-25 days.

Yes, we ship globally, excluding Asia and certain remote areas. Our global shipping network ensures that you can enjoy our products no matter where you are.

If you are not satisfied with your purchase, you can return it within 15 days of receiving it. The product must be in its original condition and packaging. For more details, please visit our Returns Policy page.

To initiate a return, please contact our customer service at [email protected] with your order details. We will guide you through the return process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

You can create an account during the checkout process by providing your email address and setting a password. This will allow you to track your orders and manage your account details.

You can reach us via email at [email protected] or visit our store at 1041 Liberty Street, Farmers Branch, US 75244. Our team is here to assist you with any questions or concerns.

Our customer support team is available Monday through Friday, 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 hours.